Job Description
Are you looking for a rewarding opportunity that fits your weekend lifestyle? Apex Solutions Group is currently seeking a dedicated Weekend Customer Service Representative to join our dynamic team in Orlando, FL.
We pride ourselves on delivering top-tier support to our clients and are looking for individuals who thrive in a fast-paced environment. If you are a problem solver with excellent communication skills, we want to hear from you!
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Flexible weekend schedules (Saturday & Sunday).
- Comprehensive training and career growth opportunities.
- Modern office environment with a collaborative team culture.
Apply today to become a key part of our customer success team!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on accuracy and empathy.
- Resolve product issues and troubleshoot technical problems efficiently.
- Maintain detailed records of all customer interactions and transactions in our CRM system.
- Collaborate with the support team to develop and share best practices for weekend coverage.
- Educate customers on our products and services to ensure satisfaction and retention.
- Escalate complex issues to senior management or specialized teams when necessary.
- Meet daily and weekly KPI targets regarding response time and customer satisfaction scores.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Minimum of 1 year of experience in customer service or technical support.
- Strong verbal and written communication skills.
- Ability to work weekends, including Saturdays and Sundays.
- Proficient in using computer applications and CRM software.
- High level of problem-solving and multitasking abilities.
- Ability to remain calm and professional under pressure.