Job Description
We are currently seeking a highly motivated Weekend Customer Service Representative to join our growing team in Portland, Oregon. This is a fantastic opportunity for individuals looking for a part-time role with immediate availability. You will play a crucial role in ensuring our clients receive top-tier support during the critical weekend window.
Why This Role?
- Immediate Start: We hire fast—get on board this weekend.
- Weekend-Only Focus: Enjoy your weekdays free.
- Competitive Compensation: Earn $18 - $22/hour based on skills.
- Modern Tech Stack: Work with the latest CRM tools.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Process returns, exchanges, and refunds efficiently to ensure customer satisfaction.
- Resolve complex issues by collaborating with the support team and technical department.
- Update customer accounts and maintain accurate records in our internal database.
- Adhere to company policies and safety standards at all times.
- Proactively identify opportunities to upsell or cross-sell products.
Qualifications
- High school diploma or GED is required.
- Previous customer service experience is preferred.
- Strong verbal communication skills and a professional telephone manner.
- Must be available to work Saturdays and Sundays (shift hours: 10:00 AM - 6:00 PM).
- Basic computer literacy and typing speed of 40+ WPM.
- Reliable transportation and valid ID.