Job Description
Join our dynamic team at Sunrise Hospitality Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak weekend operations. This role offers flexible Saturday/Sunday shifts with competitive compensation in Albuquerque's vibrant hospitality sector. Perfect for students, parents, or anyone seeking weekend work-life balance.
Responsibilities
- Provide exceptional customer service to weekend guests across multiple touchpoints
- Manage high-volume check-in/check-out processes efficiently
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Maintain accurate guest records and reservation systems
- Uphold brand standards through impeccable presentation
Qualifications
- Minimum 1 year customer service or hospitality experience
- Flexible availability for Saturday/Sunday shifts (6 AM - 6 PM)
- Strong problem-solving and conflict resolution skills
- Proficiency with reservation software (e.g., Opera, Cloudbeds)
- Ability to multitask in fast-paced environments
- Valid New Mexico driver's license preferred
- Basic cash handling experience required