Job Description
Join our vibrant team at Pacific Hospitality Group, where we're redefining guest experiences in sunny San Diego! We're seeking energetic Weekend Customer Service Specialists to deliver exceptional service during our peak weekend hours. This role offers flexible scheduling, competitive pay, and the opportunity to work in one of America's most dynamic cities. Enjoy weekend shifts while maintaining work-life balance and gaining valuable hospitality skills.
Responsibilities
- Deliver outstanding customer service to weekend guests with a warm, professional demeanor
- Manage check-in/check-out processes efficiently using our property management system
- Handle guest inquiries and resolve complaints promptly with solution-oriented approaches
- Process payments and maintain accurate financial transaction records
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Uphold strict cleanliness and safety standards across all public areas
- Participate in weekend inventory management and supply replenishment
Qualifications
- Previous customer service or hospitality experience preferred
- Availability to work consistently on weekends (Saturday/Sunday)
- Proficient with basic computer systems and payment processing
- Strong problem-solving abilities and conflict resolution skills
- Exceptional communication skills in English (bilingual Spanish a plus)
- Ability to stand for extended periods and lift up to 25 lbs
- Valid California driver's license (if transportation required)
- Positive attitude and passion for creating memorable guest experiences