Job Description
Join Louisville's premier hospitality team as a Weekend Customer Service Specialist! We're seeking enthusiastic professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture. Perfect for students, parents, or anyone seeking weekend work-life balance in Louisville's dynamic hospitality scene.
Responsibilities
- Provide exceptional customer service to weekend guests via phone, email, and in-person
- Manage reservation systems and coordinate weekend event logistics
- Resolve guest inquiries with professionalism and efficiency
- Collaborate with cross-functional teams to ensure seamless weekend operations
- Maintain accurate documentation of guest interactions and feedback
- Support weekend check-in/check-out processes
- Assist with inventory management for weekend supplies
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently in fast-paced weekend environments
- Proficiency with reservation software and MS Office Suite
- Flexibility to work Saturdays and Sundays (8am-6pm shifts)
- Positive attitude and commitment to guest satisfaction