Job Description
Join Metro Solutions Inc., a leader in customer experience innovation, as a Weekend Customer Service Specialist. We're seeking energetic professionals to deliver exceptional support during high-demand weekend hours. This role offers flexible scheduling, competitive compensation, and growth opportunities within our dynamic team. Enjoy weekends off while making a significant impact through our remote-first model with occasional on-site collaboration in our Manhattan hub.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and technical issues using CRM systems
- Collaborate with weekend support teams for seamless handoffs
- Document interactions accurately in Salesforce and Zendesk
- Identify upsell opportunities during customer interactions
- Participate in bi-weekly weekend team training sessions
- Maintain 95% customer satisfaction metrics
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently during weekend shifts
- Strong written and verbal communication abilities
- Flexible availability for Saturday/Sunday shifts (6am-2pm or 2pm-10pm)
- Associate degree or equivalent experience