Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Specialist! We're offering immediate hire opportunities in Columbus, OH for motivated professionals ready to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience necessary - we provide paid training to launch your career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate client records in CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Meet performance metrics for call volume and resolution time
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Customer service mindset with a positive attitude
- Reliable transportation to our downtown Columbus location