Job Description
Join the Future of Tech Support! Are you looking for a Weekend Shift job that offers flexibility and growth? Velocity Systems is currently hiring a Technical Support Specialist to join our dynamic team in Orlando, FL. This is a perfect opportunity for those who want to start immediately and enjoy a premium work-life balance.
We are seeking a self-motivated individual with a passion for technology and customer service. You will be the first line of defense for our clients, ensuring their systems run smoothly while they enjoy their time off.
Why Join Us?
- Immediate Start: Onboarding begins this week.
- Competitive Pay: Earn $18-$26/hr based on experience.
- Flexible Schedule: Work just the weekends you want.
- Modern Environment: Collaborate with top-tier engineers.
Responsibilities
- Provide tier-1 technical support to end-users via phone and remote desktop.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Manage and prioritize incoming IT service tickets with a focus on speed.
- Document all support interactions and resolutions in our CRM system.
- Assist in the setup and configuration of new hardware and peripherals.
- Collaborate with the team to identify recurring technical trends.
- Ensure compliance with all company security and privacy policies.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic understanding of Windows, macOS, and common office software.
- Strong problem-solving skills and logical reasoning abilities.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Previous experience in a helpdesk or customer support role is preferred.