Job Description
Apex Systems is a premier staffing and solutions provider seeking a dedicated Weekend IT Support Specialist to join our team in San Jose, CA. We are looking for a proactive problem solver who thrives in a fast-paced environment and is committed to delivering exceptional technical support during off-hours.
This is an exciting opportunity for a tech-savvy individual to gain valuable experience in a dynamic IT environment. You will be the first line of defense for our clients, ensuring systems remain operational and users receive the assistance they need to succeed. If you are looking for a flexible weekend schedule and a chance to advance your career, apply today.
Responsibilities
- Provide expert technical troubleshooting and support for hardware, software, and network issues via phone, email, and in-person.
- Manage and resolve incoming help desk tickets in a timely manner, adhering to strict service level agreements.
- Perform routine system maintenance, patching, and security updates during weekend shifts.
- Assist in the deployment, configuration, and troubleshooting of new workstations and peripherals.
- Document technical issues, resolutions, and customer interactions in the knowledge base.
- Collaborate with the wider IT team to escalate complex issues and ensure continuity of operations.
- Conduct basic user training and provide guidance on standard operating procedures.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science, IT, or related field preferred.
- Proven experience with Windows 10/11, Microsoft Office Suite, and basic networking concepts.
- Strong customer service skills with the ability to communicate technical concepts clearly to non-technical users.
- Must be available to work every Saturday and Sunday.
- Ability to work independently with minimal supervision in a remote or hybrid setting.
- Familiarity with ticketing systems (e.g., ServiceNow, JIRA) is a plus.