Job Description
Join our dynamic team at Urban Hospitality Group, where we're seeking enthusiastic Weekend Shift Customer Service Representatives to deliver exceptional guest experiences in Miami's vibrant hospitality scene. Walk-in interviews are now available every Saturday from 10 AM to 2 PM at our Miami Beach location. Perfect for students, career changers, or those seeking weekend flexibility. Enjoy competitive pay, free parking, and a modern work environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with professionalism
- Process reservations, bookings, and payment transactions accurately
- Resolve guest complaints and escalate complex issues to management
- Maintain detailed records of customer interactions and transactions
- Collaborate with cross-functional teams to ensure seamless service delivery
- Adhere to company policies and industry compliance standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or hospitality experience
- Strong verbal communication and problem-solving abilities
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Flexibility to work weekends and holidays
- Basic knowledge of Miami tourism industry a plus
- Positive attitude with commitment to exceptional service