Job Description
Are you looking for weekend shift jobs in Milwaukee, WI that offer immediate start opportunities? Horizon Logistics & Support is currently seeking dedicated professionals to join our dynamic team. We pride ourselves on providing exceptional service to our clients and are looking for individuals who are reliable, hardworking, and ready to hit the ground running.
We offer a competitive wage, a supportive work environment, and the chance to join a team that values your contribution. If you are ready to start immediately, we want to hear from you.
Responsibilities
- Manage High-Volume Inquiries: Handle a high volume of customer calls and emails during peak weekend hours with patience and professionalism.
- Resolve Issues Efficiently: Troubleshoot customer concerns and provide solutions to ensure high satisfaction ratings and retention.
- Process Transactions: Accurately process orders, returns, and exchanges while maintaining data integrity in our CRM systems.
- Collaborate with Teams: Communicate effectively with the weekday support team to ensure seamless operations and continuity of service.
- Maintain Standards: Adhere strictly to company policies, safety protocols, and quality assurance standards at all times.
- Update Records: Maintain accurate and up-to-date customer profiles and transaction records.
- Assist with Training: Support the onboarding process for new weekend staff members when needed.
Qualifications
- Availability: Must be available to work weekends (Saturday and Sunday) on a recurring basis.
- Education: High school diploma or GED equivalent required.
- Experience: Previous customer service or call center experience is preferred but not mandatory for the right candidate.
- Technical Skills: Proficiency in Microsoft Office Suite and ability to learn new software quickly.
- Communication: Excellent verbal and written communication skills with a clear speaking voice.
- Physical Requirements: Ability to sit for extended periods and lift up to 25 lbs when necessary.
- Attitude: A positive attitude, strong work ethic, and a desire to succeed in a fast-paced environment.