Job Description
We are seeking a dedicated Weekend Shift Customer Service Representative to join our dynamic team in Columbus, OH. If you are looking for a local job that offers flexibility and competitive pay, this is the perfect opportunity for you.
At Apex Logistics Solutions, we pride ourselves on delivering top-tier service. As a key member of our weekend operations, you will play a crucial role in ensuring our clients receive the support they need. We offer a modern work environment, comprehensive training, and opportunities for growth.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Flexible weekend schedule (Sat & Sun)
- Health and dental benefits available
- Employee referral bonuses
Responsibilities
- Handle incoming customer inquiries via phone and email with professionalism and empathy.
- Process orders, returns, and exchanges accurately and efficiently.
- Resolve customer complaints and escalate complex issues to the team lead when necessary.
- Update customer records in our CRM system to ensure data accuracy.
- Collaborate with the logistics team to coordinate weekend deliveries and schedules.
- Maintain a clean and organized workspace to promote safety and efficiency.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or retail is preferred.
- Strong verbal communication skills.
- Ability to work weekends and holidays as required.
- Basic computer proficiency and typing speed of 35 WPM.
- Reliable transportation to and from the office.