Job Description
Are you a tech-savvy problem solver looking for a schedule that works for you? Apex Digital Solutions is actively hiring a Weekend Technical Support Specialist in Pennsylvania. We are looking for individuals who want to start immediately and are committed to delivering exceptional customer service.
Join our elite team and enjoy the perfect work-life balance. We offer a collaborative environment, competitive benefits, and the opportunity to make a significant impact on our client's success.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network problems for clients via remote support and phone.
- Customer Engagement: Provide clear, friendly, and professional technical guidance to customers during weekend shifts.
- System Monitoring: Monitor system performance and alert the team to any potential issues before they escalate.
- Documentation: Log all support tickets, resolutions, and customer feedback accurately in our CRM system.
- Collaboration: Work closely with the weekday support team to ensure continuity of service and knowledge sharing.
- On-Call Duties: Be available for emergency support as part of our weekend rotation schedule.
Qualifications
- Experience: Minimum 1 year of experience in technical support, help desk, or customer service.
- Technical Proficiency: Strong knowledge of Windows, macOS, and common office software.
- Communication: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Schedule: Must be available to work specific weekend shifts (e.g., Saturday/Sunday) consistently.
- Problem Solving: Ability to think critically and troubleshoot issues under pressure.
- Education: High school diploma or equivalent required; IT certification is a plus.