Job Description
Join Our Elite Weekend Team in Arlington, VA!
Are you looking for a role that offers a perfect work-life balance while leveraging your technical expertise? Apex Digital Solutions is seeking a highly skilled Weekend Technical Support Specialist to join our growing team. This is an excellent opportunity for tech professionals who want to work weekends and enjoy their weekdays free.
In this role, you will be the first point of contact for our clients, ensuring critical systems remain operational during non-business hours. We offer a competitive hourly rate, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Provide expert technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Monitor server health and perform essential maintenance tasks to ensure 99.9% uptime.
- Respond to incoming support tickets via phone and email with a focus on rapid resolution and customer satisfaction.
- Assist in the deployment and configuration of new workstations and peripherals.
- Document all technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with the on-site support team during handover periods to ensure seamless service continuity.
- Conduct regular security audits and patch management during off-peak hours.
Qualifications
- Minimum of 2 years of experience in IT support, help desk, or a related technical field.
- Strong knowledge of Windows operating systems, Office 365, and common network protocols.
- Familiarity with remote desktop tools and ticketing systems (e.g., Jira, Zendesk).
- Excellent problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- CompTIA A+ or Network+ certification is a plus.
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.