Job Description
Join FlexiWork Solutions and enjoy the freedom of weekly pay! We're seeking a dedicated Customer Service Representative to deliver exceptional support to our clients in Orlando. This full-time position offers competitive hourly rates, flexible scheduling, and immediate opportunities for growth in a dynamic team environment.
At FlexiWork Solutions, we value your work and believe in rewarding it promptly. If you're passionate about problem-solving and helping others thrive, this role is your chance to build a rewarding career with local impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Process orders, returns, and transactions accurately
- Update customer databases and maintain detailed records
- Collaborate with team members to improve service protocols
- Meet/exceed performance metrics including CSAT scores
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Strong problem-solving and multitasking abilities
- Positive attitude under pressure
- Reliable transportation to Orlando office