Job Description
Join Local Talent Solutions and enjoy the flexibility of weekly pay while making a real impact in your community! We're seeking dedicated Customer Service Representatives to deliver exceptional experiences for our growing client base in Charlotte and Northern Virginia. This role offers immediate compensation, comprehensive training, and opportunities for advancement within our supportive team environment.
Why Work With Us?
• Weekly paycheck for financial flexibility
• Paid training and career development paths
• Health benefits and 401(k) matching
• Positive, inclusive workplace culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process transactions and maintain accurate records
- Collaborate with team members to improve service quality
- Meet performance metrics for customer satisfaction
- Adhere to company policies and compliance standards
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with CRM software and MS Office
- Passion for helping others and building rapport
- Reliable transportation to Charlotte location
- Background check and drug screen required