Job Description
Join our dynamic team and enjoy the financial flexibility of weekly pay! Express Employment Professionals is urgently hiring Customer Service Specialists in Tampa, FL. Perfect for students, gig workers, or anyone seeking reliable income without waiting for bi-weekly checks. Full training provided, with immediate start dates available. Apply today and start earning next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing issues and process orders efficiently
- Document interactions using CRM software with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Maintain detailed knowledge of products and services
- Upsell solutions when appropriate to enhance customer value
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficiency with Microsoft Office and CRM tools
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Tampa office