Job Description
Are you looking for a stable career with immediate financial flexibility? NY Logistics & Distribution is currently hiring a dynamic Customer Service Associate to join our high-performing team in the heart of New York City.
We pride ourselves on being a local leader in supply chain solutions, offering competitive wages and a supportive work environment. Our team enjoys the unique benefit of Daily Pay options, allowing you to access your earnings when you need them most.
In this role, you will be the face of our company, ensuring our clients receive exceptional service while managing complex logistics operations. If you are a problem-solver with a passion for helping others, we want to meet you.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and efficiency.
- Resolve customer inquiries, complaints, and technical issues promptly to ensure high satisfaction rates.
- Process orders, verify shipping details, and update our internal tracking systems accurately.
- Collaborate with the warehouse and shipping departments to ensure timely delivery of goods.
- Document all customer interactions and maintain detailed records in our CRM software.
- Identify opportunities to upsell services and improve the overall customer experience.
- Adhere to all company policies, safety protocols, and compliance regulations.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or logistics.
- Excellent verbal and written communication skills with a friendly, professional tone.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Strong problem-solving abilities and the capacity to work well under pressure.
- Ability to work flexible shifts, including evenings, weekends, and holidays as needed.
- Must be authorized to work in the United States.