Job Description
Join FlexStaff Solutions and enjoy the freedom of weekly pay while making an impact in Colorado Springs! We're immediately hiring enthusiastic Customer Service Specialists for our growing tech support team. This position offers competitive hourly rates, comprehensive benefits, and a supportive work environment designed for professional growth. If you're ready to accelerate your career with consistent paychecks and meaningful responsibilities, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software problems efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing product training to stay updated on services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Proficiency with Windows OS and basic troubleshooting tools
- Excellent verbal/written communication skills
- Ability to work in a fast-paced environment with minimal supervision
- Must pass background check and drug screening
- Strong problem-solving and conflict resolution abilities