Job Description
Join our dynamic team at Jacksonville Community Solutions – where local talent meets urgent opportunity! We're hiring immediately for Customer Service Representatives in Jacksonville, FL. No experience? No problem! We provide comprehensive training. Walk-in interviews welcome – no appointment necessary. This is your chance to build a career close to home with competitive pay and growth opportunities. Don't miss this local hiring boom!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Document interactions accurately in CRM systems
- Collaborate with team to improve customer experience
- Meet daily performance metrics for quality and efficiency
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication and problem-solving skills
- Basic computer proficiency (typing, email, MS Office)
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Resident of Jacksonville/Northeast Florida area
- Positive attitude with customer-first mindset