Job Description
Join our dynamic team in Philadelphia for immediate walk-in interviews! Global Solutions Inc. is seeking passionate Customer Service Representatives to deliver exceptional client experiences. No appointments needed – simply visit our downtown office Monday-Friday 9AM-4PM for on-the-spot interviews. Enjoy competitive hourly pay, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and company protocols
- Document interactions accurately in customer databases
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office suite
- Positive attitude with problem-solving mindset