Job Description
We are looking for motivated individuals to join our team in Charlotte, NC. As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. We pride ourselves on our commitment to our employees, offering a competitive hourly rate and a reliable weekly paycheck.
Our inclusive culture fosters professional growth and values local talent. Whether you are starting your career or looking for a change, we provide the training and tools you need to succeed.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on satisfaction and resolution.
- Assist customers with product information, order status, and account management.
- Document customer interactions and transactions accurately in the CRM system.
- Collaborate with the sales and support teams to escalate complex issues.
- Maintain a positive and professional demeanor under pressure.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite).
- Ability to work flexible hours, including weekends and holidays.
- Must be authorized to work in the United States.