Job Description
Join a dynamic team where your contribution matters. We are seeking a highly motivated Customer Service Representative to join our rapidly growing division in the Cleveland and Pennsylvania area. If you are looking for a full-time opportunity that offers stability, growth, and a chance to start immediately, we want to hear from you.
At Apex Solutions Group, we pride ourselves on delivering exceptional service. As a key member of our support team, you will be the face of our brand, ensuring our clients receive the highest level of attention and care.
Why Join Us?
- Competitive salary and performance bonuses.
- Comprehensive health benefits package.
- Professional development and training opportunities.
- Flexible scheduling and immediate start availability.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying problems, analyzing solutions, and providing accurate information.
- Process orders, returns, and exchanges accurately while maintaining detailed records in the CRM system.
- Collaborate with the sales and logistics teams to ensure a seamless customer experience from order to delivery.
- Stay updated on product knowledge and service policies to provide expert guidance to clients.
- Escalate complex issues to management when necessary and follow up to ensure resolution.
Qualifications
- High school diploma or GED required; Associate's or Bachelor's degree preferred.
- Minimum of 1-2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Reliable transportation and availability to work full-time shifts, including weekends if required.