Job Description
Join our dynamic team at Premier Solutions Group as a Customer Service Representative! We're seeking passionate professionals to deliver exceptional client experiences in our fast-paced Kansas City office. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment. Walk-in interviews are available – no appointment needed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and resolution time
- Identify opportunities to improve customer experience
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Must be authorized to work in the US
- Walk-in interview availability during business hours