Job Description
Join our award-winning team at Metro Services Group! We're hosting walk-in interviews for motivated Customer Service Representatives in Louisville. No appointment needed – just bring your resume and passion for helping others. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is our priority.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve issues efficiently while maintaining high satisfaction scores
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to improve processes
- Meet/exceed daily performance metrics
- Contribute to team training initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset