Job Description
Join Fort Worth Solutions Inc. as a Customer Service Representative and become the voice of our growing brand! We're hiring immediately for friendly, professional individuals to deliver exceptional customer experiences in our Fort Worth headquarters. Walk-in interviews are welcome Monday-Friday, 9 AM-4 PM. No appointments needed! Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. Perfect for career changers and experienced professionals alike.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet performance metrics for call handling and satisfaction scores
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available for flexible shifts including weekends