Job Description
Join our dynamic team at Urban Solutions Inc. as a Customer Service Representative in Oklahoma City! We're hiring motivated individuals to deliver exceptional support to our growing client base. This role offers competitive compensation, comprehensive benefits, and immediate opportunities for career advancement. Walk-in interviews are held Monday-Friday from 9 AM to 4 PM at our downtown Oklahoma City location. No appointment needed—bring your resume and passion for helping others!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Basic knowledge of Microsoft Office Suite
- Positive attitude and problem-solving mindset