Job Description
Join our dynamic team in Nashville! We're seeking passionate Customer Service Representatives to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and immediate opportunities for growth. Walk-in interviews welcome Monday-Friday, 9 AM - 4 PM. No appointment needed! Be part of a company that values your voice and invests in your future.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and process orders efficiently
- Document interactions accurately in CRM systems
- Collaborate with team to improve service protocols
- Meet performance metrics for resolution times and satisfaction
- Identify upsell opportunities for premium services
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Valid Tennessee driver's license (if field support required)
- Pass background check and drug screening