Job Description
Join our dynamic team in San Antonio and start working immediately! We're seeking passionate Customer Service Specialists to deliver exceptional support to our growing client base. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment. Perfect for career changers or experienced professionals looking for immediate opportunities in the Alamo City.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions accurately in CRM systems with 98% compliance
- Collaborate with technical teams to escalate complex issues
- Maintain 95% customer satisfaction score through active listening
- Participate in bi-weekly training sessions for product updates
- Meet/exceed monthly KPIs for call resolution and retention
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Strong typing skills (40+ WPM) and multitasking ability
- Spanish bilingual certification or fluency (highly valued)
- Available for flexible shifts including weekends
- Valid Texas driver's license for occasional off-site meetings
- Pass background check and drug screening