Job Description
Join our award-winning team in Dallas and launch your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. Perfect for career changers and experienced professionals alike – apply today and start working tomorrow!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document all interactions in CRM systems while maintaining 99% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; bachelor's preferred
- 2+ years customer service or related experience
- Proficiency with Zendesk/Salesforce or similar CRM
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced environment
- Available for flexible shifts including weekends
- Spanish fluency a major plus