Job Description
Join our dynamic team at Global Solutions Inc. as a Customer Service Representative! We're hiring immediately for walk-in interviews at our Orlando headquarters. Enjoy competitive benefits, career growth opportunities, and a supportive work environment. No experience necessary – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet daily performance metrics for call quality and resolution time
- Identify upselling opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred but not required
- Must be available for flexible shifts including weekends
- Positive attitude with problem-solving mindset