Job Description
Join MetroPay Solutions and become part of our dynamic team dedicated to delivering exceptional customer experiences! We're seeking motivated individuals with a passion for helping others and a commitment to excellence. Enjoy the stability of full-time employment with weekly paychecks and comprehensive benefits. Our Sacramento-based office offers a supportive environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, payment, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Flexible availability including evenings and weekends
- Positive attitude with customer-first mindset