Job Description
Join our dynamic team at Urban Solutions Inc. and make an immediate impact! We're hosting walk-in interviews for passionate Customer Service Representatives in Kansas City, MO. No appointments needed—just bring your resume and enthusiasm. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your voice matters.
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service processes
- Meet daily performance metrics including call quality and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to work flexible hours including evenings/weekends
- Positive attitude and resilience under pressure
- Must pass background check