Job Description
Join our dynamic team in Jacksonville and kickstart your career in customer service! LocalHire Solutions is seeking motivated entry-level professionals to provide exceptional support to our growing client base. This is a fantastic opportunity to develop key skills in communication, problem-solving, and client relations while working in a supportive environment. We offer comprehensive training and clear pathways for growth within our organization.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and accuracy
- Resolve customer issues efficiently by researching solutions and coordinating with internal teams
- Document all interactions in our CRM system while maintaining data integrity
- Collaborate with supervisors to improve customer experience workflows
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college coursework a plus)
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with a focus on customer satisfaction
- Reliable transportation to our Jacksonville office