Job Description
Are you looking for full-time jobs near me in New York or Pennsylvania? Apex Global Solutions is currently hiring dedicated Customer Service Representatives to join our high-performing team. We are offering immediate walk-in interviews for qualified candidates looking to advance their careers in a dynamic corporate environment.
We value our employees and provide a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional development. If you are a proactive problem-solver with excellent communication skills, we want to meet you.
Why Join Us?
- Competitive hourly pay and comprehensive benefits.
- Immediate start dates for qualified candidates.
- Supportive and collaborative work culture.
- Training programs to enhance your skillset.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Accurately record customer interactions and data into the CRM system.
- Provide product and service information to clients to ensure satisfaction.
- Collaborate with the sales and technical teams to resolve complex issues.
- Assist in the onboarding of new team members and training.
Qualifications
- High School Diploma or GED required.
- Minimum of 1-2 years of customer service experience preferred.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work in a fast-paced environment with tight deadlines.
- Valid ID and eligibility to work in the United States.