Job Description
Immediate Opening: Customer Service Representative in Wichita, KS! Join our dynamic team at Global Solutions Inc. and make an impact! We're urgently hiring passionate individuals for full-time roles with competitive pay and benefits. Perfect opportunity for career growth in a supportive environment.
What We Offer:
- Competitive hourly wage ($18-$24) plus performance bonuses
- Comprehensive benefits package (health/dental/vision)
- On-the-job training and career advancement
- Walk-in interviews Monday-Friday, 9 AM-4 PM
Don't miss this chance to join Wichita's top employer. Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and account modifications
- Update CRM databases and maintain accurate records
- Collaborate with team members to ensure service excellence
- Meet performance metrics (response time, resolution rate)
- Identify upsell opportunities and cross-sell products
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude with customer-first mindset