Job Description
Join our award-winning team at Global Solutions Inc. as an Entry Level Customer Service Specialist in sunny Miami! We're seeking motivated individuals with a passion for helping others to launch their careers in a dynamic, growth-oriented environment. Enjoy comprehensive training, competitive benefits, and immediate start opportunities.
What We Offer:
- Comprehensive paid training program
- Health/dental/vision insurance
- 401(k) with company match
- Tuition reimbursement
- Clear career advancement paths
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient in Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Available for flexible shifts (including weekends)