Job Description
Are you looking for a rewarding career in Virginia Beach, VA with immediate start opportunities?
Coastal Connect Solutions is seeking dynamic individuals to join our growing team as Customer Service Representatives. We pride ourselves on providing exceptional support to our clients and fostering a collaborative work environment.
As a member of our team, you will play a crucial role in resolving inquiries, maintaining customer satisfaction, and driving business growth. We offer competitive benefits, ongoing training, and a clear path for advancement.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve complex customer issues and escalate technical problems to the appropriate department efficiently.
- Update and maintain accurate customer records in our CRM database.
- Provide product and service information to clients to ensure they understand their options.
- Collaborate with team members to meet daily and monthly performance targets.
- Process returns, exchanges, and billing inquiries accurately.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is preferred but not required for top candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work in a fast-paced, team-oriented environment.