Job Description
Are you seeking a rewarding local job in Pennsylvania? Pennsylvania Retail Solutions is expanding our team in Philadelphia and is looking for a dedicated Customer Service Representative to join our dynamic workforce.
We pride ourselves on being a local employer that values community, integrity, and professional growth. In this role, you will be the face of our brand, ensuring our clients receive top-tier support and service.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve complex customer issues and complaints with patience and efficiency.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the sales and logistics teams to ensure seamless service delivery.
- Identify opportunities to upsell products and services to existing clients.
- Contribute to team meetings and provide feedback on process improvements.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced, high-volume environment.