Job Description
Immediate Hiring in Colorado Springs! Join our award-winning customer service team at Frontier Communications and launch your career today. We're seeking passionate individuals to deliver exceptional support to our growing customer base. Walk-in interviews welcome – no appointment needed!
What We Offer:
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company match
- Paid training and career advancement opportunities
- Work-life balance with flexible scheduling
- Competitive salary structure with performance bonuses
Be part of a dynamic team that values innovation and customer satisfaction. Apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Process orders, upgrades, and service modifications accurately
- Document customer interactions in CRM system with precision
- Meet/exceed performance metrics for quality and speed
- Collaborate with technical support teams for complex issues
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving abilities and multitasking skills
- Ability to work in a fast-paced environment
- Positive attitude and customer-focused mindset