Job Description
Join our dynamic team and start your career immediately! Metro Solutions Group is seeking motivated Customer Service Representatives to join our Detroit team. We offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Perfect for career changers or recent graduates looking to launch their professional journey.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet daily performance metrics for quality and speed
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office Suite
- Positive attitude and team player mentality