Job Description
Join MetroHire Solutions and become the voice of our valued customers! We're seeking passionate Customer Service Specialists to deliver exceptional experiences from our Columbus headquarters. As a local hiring leader, we prioritize community talent and offer competitive benefits including health insurance and career growth paths. If you thrive in fast-paced environments and want to make a real impact, apply today!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 98% satisfaction rate
- Resolve billing issues and product concerns using CRM systems within SLA targets
- Collaborate with sales and support teams to ensure seamless customer journeys
- Document interactions and identify process improvement opportunities
- Train new hires on customer service protocols and company culture
- Maintain accurate customer databases and communication logs
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience in B2C environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in high-volume setting while maintaining quality
- Strong problem-solving abilities with attention to detail
- Local Columbus residency required (no remote work)