Job Description
Join our award-winning customer service team in Charlotte, NC! We're hosting walk-in interviews this week at our downtown headquarters. No appointment needed—just bring your resume and passion for helping others. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available for motivated candidates ready to grow their careers!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing issues and product concerns with empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly customer satisfaction targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Strong problem-solving abilities
- Positive attitude and resilience under pressure