Job Description
Join our dynamic team as a Customer Service Specialist in Kansas City, MO! We're seeking motivated individuals ready to start immediately. This full-time position offers competitive pay and benefits while serving as the first point of contact for our valued clients. If you thrive in fast-paced environments and possess exceptional communication skills, we want to hear from you today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and adaptability
- Ability to work flexible shifts including evenings/weekends
- Basic knowledge of Microsoft Office Suite