Job Description
Join our dynamic team at Apex Solutions Group and start your career immediately! We're seeking motivated Customer Service Specialists to support our federal clients in Washington DC. This contract role offers competitive compensation and the opportunity to make an immediate impact in a mission-critical environment. Perfect for professionals seeking fast-track employment with growth potential.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using CRM systems and knowledge bases
- Document interactions in Salesforce with 100% accuracy
- Collaborate with technical teams for complex problem escalation
- Maintain service level agreements (SLAs) with 95%+ satisfaction
- Train new team members on processes and tools
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional communication skills with clear articulation
- Ability to work flexible hours including weekends if required
- Strong problem-solving and conflict resolution abilities
- Must pass federal background check within 72 hours
- US citizenship required for federal contract compliance