Job Description
Join Metro Solutions Group's dynamic team as a Customer Service Specialist in Atlanta! We're offering immediate full-time positions with walk-in interviews for motivated professionals. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Georgia's thriving business hub. Perfect for career changers and experienced customer service experts alike.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Process transactions and orders accurately
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Basic computer literacy and typing skills (40+ WPM)