Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career immediately! We're seeking motivated Customer Service Specialists to join our Raleigh headquarters. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. No experience required – we provide full training!
Why Choose Us?
- Immediate start date available
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development programs
- Modern downtown Raleigh workspace
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM system accurately
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing product training
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Proficiency with basic computer applications
- Positive attitude and customer-focused mindset
- Willingness to work flexible hours (including weekends)
- No prior experience necessary – training provided
- Must pass background check and drug screening