Job Description
🚀 Immediate Hire Opportunity in Virginia Beach! Join Coastal Connect Solutions as a Customer Service Specialist and start your career today! We're hosting walk-in interviews for motivated individuals ready to make an impact. No experience necessary—comprehensive training provided!
Why Choose Us?
- Competitive hourly pay + performance bonuses
- Comprehensive benefits package (Day 1!)
- Flexible scheduling options
- Rapid advancement opportunities
- Modern, collaborative workspace
What You'll Love:
Be the voice of our brand while helping customers resolve inquiries, process orders, and deliver exceptional experiences. Work alongside a supportive team in our state-of-the-art facility just blocks from the ocean!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Process orders, returns, and service requests with 98% accuracy
- Collaborate with support teams to resolve complex issues
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Document interactions and maintain detailed case notes
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and CRM platforms
- Type 35+ WPM with strong attention to detail
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation for on-site shifts