Job Description
Join our dynamic team at Nexus Solutions Group in Mesa, AZ! We're expanding rapidly and seeking passionate Customer Service Specialists to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Walk-in interviews welcome! No appointment needed - just bring your resume and enthusiasm.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Positive attitude with customer-first mindset