Job Description
Immediate openings for Customer Service Representatives in Virginia Beach! Join our dynamic team at Coastal Solutions Group where we prioritize local talent and offer walk-in interviews for qualified candidates. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, this is your opportunity to advance your career without delays.
As a key member of our support team, you'll handle inbound inquiries, resolve customer concerns efficiently, and contribute to our commitment to excellence. We provide comprehensive training, competitive benefits, and a supportive workplace culture that values growth and recognition.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Availability to work flexible shifts including weekends
- Virginia Beach residency required for local hiring preference